Employee-Retention-Strategy

7 Employee Retention Strategies to Minimize Attrition

In today’s candidate-driven market where recruiters face cut-throat competition to hire candidates, it is not an easy feat to find and retain top talent. Recruiters go a long way to attract good candidates from its competitors. Lucrative offers and additional benefits often make it easy for employees to quit job. In such a scenario, sudden […]

how-to-become-a-good-boss

How to Manage People and Become a Good Boss?

Being a manager is a challenging job, especially when there’s a large team to handle. Spend time on daily work goals, review performance of subordinates, manage and meet team goals, chase employees to accomplish them on time, contribute to the company’s profitability, and the list goes on. A manager has to wear many hats. A […]

Top Call Center KPI’s

Top Call Center KPI’s and That You Should Monitor for Success

Knowing the performance of your call centre operations is vital in ensuring that your business is reaching its organizational goals effectively. The most efficient way of doing so is implementing and constantly monitoring the right call center Key Performance Indicators (KPI). These will allow you to accurately measure your targets and the progress in meeting […]